Below are questions that we are frequently asked about everything from our art and our company, to our return guarantees and our shipping prices - which are included in the cost of the painting by the way. If you don't find the answer to your question, feel free to contact us.
About The Payment
Q: What forms of payment do you take?
A:Payment can be made via the below four means.
1) PayPal: http://www.paypal.com
2) Western Union: http://www.westernunion.com/
3) Wire transfer
4) Credit Card
Q: What is your payment terms?
A: Full deposit requested if painting value is less than $3000. 50% as deposit and the rest to be paid when the paintings are ready for delivery, if painting value is US$3000 or more.
Q: How can I pay for my painting?
A: You can pay for your painting with a Credit Card, PayPal, Money Gram, or Western Union. For large orders, we'll accept a bank wire. We accept payments through our secured payment page, by phone or by fax.
Q: Can I pay by credit card? Is it secure?
A: As with any reputable art gallery or Internet eCommerce vendor, we make all credit card transactions via a secured, bank-authorized credit card processing company and through a 128 bit SSL encrypted and secured Web page. No person will see your credit card information as it is all done electronically. We also do not keep your credit card number on file. As an added level of security, all purchases are guaranteed by both your credit card and our processing company. We guarantee it is 100% safe.
Q: When I buy a portrait, what am I paying for?
A: You're purchasing the portrait and everything that goes into it along with our costs to ship it to you. All costs such as insurance and fees are included and you won't be asked to pay anything else.
Q: Can I see the painting before you ship it?
A: Of course. If requested by you during checkout, we will email you a digital photograph of the painting. You can look at the image and ask for revisions or approve the image for shipping. Or we will web scan the picture with you.
Q: Can I return a painting?
A: Even after approving the initial emailed photos of the painting (excluding portraits), if you're unhappy with the painting, you can return it to us for revisions. In the unlikely case that we cannot improve it to your satisfaction, we will refund you minus our actual shipping cost. We do ask however that the revisions you request not conflict with the original direction that you gave our artists. You may ask for revisions until the painting meets your expectations. Sale of frames are final, frames cannot be returned for a refund due to the high cost of shipping.
Q: How do I return a painting?
A:It is compulsory to contact us before returning a painting and await exact return instructions. Our actual shipping cost will be deducted from the refund. Returned merchandise must be wrapped & packed in the original tube and send to the address of origin. Merchandise must be returned as instructed. Failure to follow these instructions may result in a penalty of up to $75.00 per painting.